Refund policy

Welcome to Creobeauty. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you use our website, we may collect the following information:

Full Name
Mobile Number
Email Address
Billing & Shipping Address
Order Details
Payment Information (processed securely by our payment partners; we do not store your card or UPI details)
Device Information (IP address, browser type, operating system)
Cookies and website usage data

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Deliver products to your address
Provide customer support
Send order confirmations and shipping updates
Improve our website and customer experience
Prevent fraud and unauthorized transactions
Send promotional offers and newsletters (only if you have opted in)

3. Payment Security

All online payments are processed through secure and trusted payment gateways. Creobeauty does not collect or store your debit card, credit card, net banking, or UPI credentials.

4. Sharing of Information

We do not sell or rent your personal information.

We may share your information only with trusted third-party service providers such as:

Shopify (Website Platform)
Payment Gateway Providers
Courier & Logistics Partners
SMS & Email Service Providers

These partners receive only the information necessary to perform their services.

5. Cookies

Our website uses cookies to:

Improve website performance
Remember your preferences
Analyze website traffic
Provide a better shopping experience

You can disable cookies through your browser settings if you prefer.

6. Data Protection

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

7. Your Rights

You have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your personal information (subject to applicable legal requirements)
Opt out of promotional emails or messages at any time

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before sharing any personal information.

9. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

Creobeauty reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page along with the updated effective date.